Shipping policy

Order Processing Time We complete order verification, commodity inspection and sealed packing within 3 to 5 business days after payment and order confirmation. Order processing will be suspended during Hong Kong weekends and Hong Kong public holidays. During large-scale promotions and order surges, order preparation may be slightly delayed. We will send notification emails to customers promptly if significant delivery delays occur.

Shipping Rates and Delivery Estimates Shipping fees are calculated based on package weight, package dimension and delivery destination. The exact freight cost will be automatically displayed on the checkout page before payment. All hat orders will be delivered via international standard shipping line from Hong Kong to New Zealand. The estimated delivery cycle is 18–24 business days. All delivery times are for reference only. Actual arrival time may be affected by customs inspection, logistics carrier failures, extreme weather, regional traffic restrictions, official holidays and remote area delivery arrangements.

Shipment Confirmation and Order Tracking Once our Hong Kong warehouse hand over parcels to authorized logistics partners, you will receive a shipment confirmation email containing tracking number and tracking entry. Due to cross-system data synchronization delay, tracking information will be updated within 24–72 hours after shipment. If tracking information fails to load normally, you can contact our customer service team to apply for manual tracking inquiry.

Incorrect Recipient Address Disclaimer Customers must fill in accurate, complete and valid recipient address, postcode and contact phone number on checkout, and double-check delivery information before submitting orders. KAHYN MOANA will not take responsibility for misdelivery, delivery failure or parcel loss caused by incorrect or incomplete buyer-provided information. If parcels are returned to our Hong Kong warehouse because of address errors, buyers need to bear all extra reshipping fees independently.

Lost or Damaged Packages If your parcel is untraceable or lost during international transit, please submit loss investigation application to customer service within 30 days after the estimated delivery date. Long-distance international transport may lead to extrusion deformation and package breakage of hats. If you receive damaged goods, please keep the original outer package and take clear proof photos within 24 hours upon receipt. Our team will verify the evidence and provide targeted solutions as soon as possible.

Product Care Notice Each hat is attached with material care instructions, covering cotton, polyester, knitting fabric, straw fabric and other mainstream hat materials. Customers should follow official guidelines for daily use, cleaning and storage. We reject after-sales requests for deformation, abrasion, discoloration and damage caused by improper maintenance, unauthorized alteration and rough use.

International Shipping & Customs Notice We deliver worldwide from our Hong Kong warehouse. Overseas shipments may generate import GST, customs clearance fees and other statutory charges stipulated by destination countries. All customs-related expenses shall be borne by recipients, these charges are not included in product price and settled shipping cost. We are not liable for parcel detention, customs seizure and related losses caused by buyers failing to comply with local import declaration regulations. According to New Zealand customs rules, import GST will apply if the total value of goods exceeds the de minimis threshold.

Contact Information If you have questions about shipping rules, logistics progress and delivery after-sales matters, please contact us through official channels below: Trade name: KAHYN MOANA Phone number: +64 22 379 1548 Email: info@kahmon.shop New Zealand Correspondence Address: 22 Tainui Street, Greymouth, Greymouth 7805, New Zealand